FAQ

1. Buyer: How do I check my order?

Customers will receive a tracking number once the order is shipped. Please note it may take up to 24 hours for your tracking information to be uploaded.
1. Items can be shipped or dropped off at our Vancouver location. The items should be returned within 14 days from the date of delivery and they should be returned unwashed, unworn with original Minimore Tags.
2.Print and fill the return form and send it with the item you want to return.
3.We highly recommend that you choose a shipping method with a tracking number. Minimore is not responsible for any lost return packages.
4. Please ship to:3206 W33Rd Ave. Vancouver.BC. V6N2G9
5.After your return is accepted by Minimore, please allow up to 5 business days to complete the authorization process. Once your return is processed, you will received a confirmation email with the store credit on your Minimore account
We try our best to research each piece in-house but we do not guarantee authenticity of any brands.
Items can be shipped or dropped off at our Vancouver location. The items should be returned within 14 days from the date of delivery and they should be returned unwashed, unworn with original Minimore Tags.
Customers are responsible for the shipping charge.
After your return is accepted by Minimore, please allow up to 5 business days to complete the authorization process. Once your return is processed, you will received a confirmation email with the store credit on your Minimore account.
If you live in Vancouver, Richmond, Burnaby or the Downtown Vancouver area, we offer a free pickup of a minimum 20 items.
The pickup can be scheduled Monday to Friday, 9am to 2 pm.
If you do not live in the cities mentioned above, or have less than 30 items, you may schedule a time to drop off your items at our location: 8290 St George St Vancouver-Both pick up and drop off link in (Consign With us)page.
Once our team process your request, which may take 3-5 business days, you will receive an email regarding the details of your consignment information.
We are happy to take all seasons all year round. Out of season items may be held till we feel its appropriate to list them.
Once we receive your Product, it will take a few days to set the price(based on current market conditions). We will notify you by email and you will see all information regarding the price of the Product in your consignor account(log in through Ricochet).
The payment of the Product sold will be shown in your account as a store credit. You may choose the following options for the payments:
•Use the store credit+20% to make a next purchase from our store.
•Request a cheque for your payment from Minimore at the end of each month-simply put in a request and pick up in person.
•Direct payment via e-transfer. A processing fee $2.00 will be deducted from the balance of the payment for each transfer.
All marked prices are determined by the new retail price, current condition and salability. You will receive 40% of the price sold. (Due to the current promotion, if the Product is sold before October 1st, 2022, you will receive 50% of the price sold.)
Sorry, we do not accept toys and kids furniture.